F.A.Q.’s
Q. Am I eligible to receive a retirement watch?
A. Nonagreement employees at the time of retirement must have at least 10 years of service and have reached age 55. Agreement (union) employees at the time of retirement must be at least age 60 with 30 or more years of service OR at least age 62 with at least 10 years of service.
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Q. If I do not want to order my retirement watch online, what options do I have?
A. The most economical and time-saving method of receiving your retirement watch is placing your order online. If you prefer not to do this, please call Roberts Advertising at 800-366-5486 and ask for Marla.
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Q. Do I have the option to order a different style watch other than the options provided here?
A. You have this option if your department (the last department you were with at Union Pacific prior to retirement) is willing to pay for it out of their own budget (and provide their cost center information to Roberts) or if you (the retiree) are paying for it yourself. If you have received approval from your department or you are paying for your own watch, please call Roberts Advertising at 800-366-5486 and ask for Marla.
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Q. How can I find tracking information?
A. Roberts Advertising will send you an email notification when your shipment is sent. Actual delivery date will depend on origin, destination, and time of order.
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Q. I am a current UP manager and wish to present a watch to my employee. How can I do this?
A. Please click here and fill out this form for your employee's presentation, indicating shipment information as well. Please note that the time expectation to receive the watch is up to 10-14 business days. When completing this process, the retiree will not be able order themselves a watch online.
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Q. I retired over a year ago and never received my UP watch. How can I obtain my award?
A. Select your watch choice and fill out your shipping and contact information. In the ‘Comments’ section, please include a note that states the approximate month and year that you retired from Union Pacific. Please include any additional notes in this section as applicable for your request (e.g. “I never received my retirement watch” or “I received my watch but it was stolen”). Your request will be reviewed and you will be contacted within 6 weeks.
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Q. My retirement watch is broken. Is there a warranty? How long is the warranty?
A. Union Pacific Retirement Watches include a 5 year warranty. Call Selco Companies at 800-947-3526 or if a repair is needed, mail the watch to:
Union Pacific Retirement Watch Program
The Selco Companies
8909 East 21st Street
Tulsa, OK 74129-1417
There is a $10.00 postage handling and insurance fee. There is no need to register or sign up for the warranty upon receipt of the watch. If the watch breaks within the warranty period, please send watch to the address above.
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Q. My father/mother retired from Union Pacific {insert years} ago and have recently deceased. They never received a retirement watch and I would like it as a memorial for my parent. How can I confirm they were eligible and obtain this watch?
A. Please send an email to HRSC@up.com. Include details of the former UP’s employee ID number, the former employee’s full name, a current contact name and relation, current mailing address, current phone number, and a detailed outline of your request. You can expect to receive a response via email within 7 business days.
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